How to Use Utility Marketing in Business

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What is Utility Marketing?

Utility marketing is the concept of a brand encountering a customer at the point of a non-commercial need, meeting that need, becoming a part of their lives, and remaining with them until they’re ready to buy.

As a result, utility marketing provides readers with the information they require prior to making a purchase decision. You are possibly presenting knowledge on a non-purchase topic in order to bring value to the readers’ lives.

Only until you’ve added value will you be considered a “hero” or a reliable source of information for future purchases.

What Does “Utility” mean in Marketing?

In marketing utility means value. The benefits a consumer receives from the purchase or pre-purchase and consumption of a product are utility or value.

The reason value is important is it overcomes skepticism. The online consumer is understandably skeptical about those who are trying to sell to them.

Most think that the only reason the marketer is supplying information is to get the sale, and it is true. But if you are upfront about this and also provide non-commercial advice and recommendations the reader will come to “value” your opinion above others.

We can interchangeably use the terms customer value and utility in marketing. However, because the meaning of the word “value” is much clearer, it has been more often used.

To provide utility (value) to the ultimate user, a company goes through the process of both developing and delivering a product. A company can generate different sorts of utilities for its customers.

5 Different types of Utility Marketing.


The physical state of a finished product is referred to as form utility. Because the buyer does not have to put work into putting the product together before they can use it, a completely assembled end product often delivers more value to consumers than one that comes in individual components. Customers benefit from products that are completely ready to buy.


Customers can obtain a product at whatever time they need it, according to the concept of time utility. It is founded on the supply and demand principle. The customer will get the product whenever they require it.

Customers can be confident that if a product has time utility, they will be able to purchase it without having to wait. ( How many times have you clicked on an Amazon link only to find it is out of stock)


Customers can buy things in places that are convenient to them, which is known as place utility. The more widely a product is available to your target consumer, the more place usefulness you can offer.

Selecting the distribution channels that your target clients utilize the most is part of utility-based marketing that focuses on location. When people are aware that a product is available where they are, they are more likely to buy it.


Customers can acquire value from a product merely by holding it, according to the concept of possession utility marketing. Once a customer gets a product, they receive value from the ability to use it in any way they see fit.

The means used by a corporation to ensure that customers have physical access to the things they buy might affect the value of possession.

Because all three forms of utility prioritize making it easy for consumers to make a purchase, possession utility is linked to both time and place utility.


Another important utility is the information a corporation delivers to customers about a product. Customers value being able to make informed purchasing decisions, therefore businesses may persuade them to buy by offering relevant information. Information utility can be provided through product details, internet descriptions, and in-person contact with salespeople.

So with these types of utilities or “value-added” services with the focus on providing information in the best way, we may overcome the skepticism in the marketplace brought about by those who only care for the sale, not the customer.

The Mobile Market and Utility Marketing.


In 2021 there were 4.32 billion unique mobile internet users, suggesting that over 90% of the worldwide internet population uses a mobile device to access the internet.

Mobile phone ownership and internet usage are expected to continue to rise in the future, as mobile technology becomes more affordable and accessible.

In developing digital markets, where mobile networks are the major means of internet access, this growing trend in mobile internet use is particularly noticeable.

Today, mobile internet traffic accounts for almost 55% of global online traffic, with mobile connections accounting for an even higher share of webpage views in mobile-first economies like Asia and Africa.


Utility content is a form of educational content that your reader or customer can actually use. And this is especially important for mobile users. Utility content is the stuff your niche audience needs, and your mobile audience needs it now.

What are some of the things they may need now?

  • Phone numbers.
  • Directions.
  • Hours of business.
  • On the go content.
  • Actionable content.

Your mobile clients may be walking, talking, and prepared to action something now and are looking for “value”

Attributes of Successful Utility Content.

Effective content utility marketing is driven by frequent postings to blog sites like Quora that are keyword-driven and focused on issues that interest both businesses and individuals. And can be even further defined as those people who primarily use mobiles to navigate for answers.

Understanding all this does not mean or guarantee your content will hit its mark. The 5 basic needs for successful utility marketing are:

  • Quality Content. If your content does not shine, how can you expect anyone to be motivated to listen or buy from you? A lot of the time I have been told to dumb down the content, but that is not me as I view my readers as intelligent human beings. People who can and do make their own decisions and are aware of those that try to help.
  • The customer comes first. I shouldn’t even need to comment about this. And I won’t. If you’re not doing it, shame on you.
  • Be easy to find. This all comes down o your SEO, you can find out more about this here.” SEO finished or not “
  • Capturing data/email lists etc. Building email lists is still one of the most effective ways to get in front of your reader. You can find out here. “How to build an Email Campaign”
  • Connect the dots, use any marketing platform we can. I provide informational content to a wide range of forums, from Facebook to Quora and Twitter to Linkedin. I just make sure the content I provide “talks” and is relevant to that niche.

Is Utility Marketing the same as Content Marketing?

The purpose of both utility and content marketing is to improve product awareness, consumer loyalty, and eventually sales. The way they go about achieving this goal, on the other hand, is rather different.

Utility marketing is focused on the persons needs, whereas content marketing is more concerned with the sale.

The goal of a content marketer is to engage the target audience by providing something they require or desire. Content will frequently be diverse, tied to a plan, and distributed across numerous platforms.

Utility management, on the other hand, is concerned with the consumer and their requirements. It will frequently deliver knowledge with no expectation of immediate gratification.

My question is, as a consumer, which would you prefer?

My name is Stephen and I am the author and owner of this site. If you want to find out more about Affiliate marketing and what I do, click here on “Wealthy Affiliate 2022” A past post.

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